HTMS™Hotel Technology Management System

Hotel Operations

Know which rooms are ready and what holds the rest

Give the front desk, housekeeping and engineering a shared room view. See cleaning progress, inspection status and repair holds before assigning the next arrival.

$2.50 per room/monthEarly access: built and working, still being validated at live hotels
Request an HTMS™ demoFree health check
Roomline rooms view with a band for each floor, a card for each room colored by state, a find-a-room box and a strip of floors showing how many rooms are ready
Room 412 is readyInspected and released
An arrival is earlyTwo rooms to prioritize

The problem

Is the room ready, or only marked clean?

The front desk hears one answer, housekeeping another, and engineering has a fault logged where neither can see it. A guest waits in the lobby while people check a room by hand.

A typical moment

“Room 412 says clean, a guest is waiting in the lobby, and I can’t tell whether I can send them up.”

Front desk agent

Three moments at the front desk

  • The desk, housekeeping and engineering each hear a different answer about the same room.

    In HTMS™ One room board colors every room by state and shows the word beside it, so all three read the same picture.

  • A room looks clean but has a fault logged where the desk cannot see it.

    In HTMS™ A hold from a work order shows on the same board, so the desk offers a ready room instead of sending the guest to a problem.

  • A guest waits in the lobby while someone checks a room by hand.

    In HTMS™ The board shows what is ready, what is held and why, so nobody walks to a room to find out.

How the room board works

  1. Show every room

    Each room is colored by state with the word beside it: dirty, cleaning, inspect or ready.

  2. Keep repairs apart

    A repair or request that holds a room is kept separate from its cleaning state, so ready never hides a fault.

  3. Open the room

    Open any room to see who has it, what is open at it and its history.

  4. Hold a room back

    Staff take a room out of order or out of service from the same board the front desk reads.

Inside Roomline

The rooms and the day, on one screen each

Roomline is the room view and the day’s home. Inspections, work orders, guests and reports each have their own page, linked below.

Roomline Today: rooms ready, room holds, open work orders, arrivals at risk and scheduled maintenance due, then a Priorities list of late, held and not-ready rooms with the next step for each.

Operations home

The day on one page: rooms ready, rooms held, open work orders, arrivals at risk and scheduled maintenance due, then a Priorities list of what needs a person now and each person’s workload.

Roomline is part of HTMS™ Hotel Operations, in early access: built and working, and still being validated at live hotels.

Staff app on the phone

Take the operation to the floor

The Roomline mobile app gives room attendants, engineers and the front desk what is theirs to do next: the room to clean, the work order to start, the request to follow up. A tap reports a problem, asks for help or leaves a handover note.

The Roomline staff app runs in the phone’s browser today and installs to the home screen, in English, Spanish and French. A native iOS and Android app is being built and is not in the App Store or Google Play yet.

Roomline staff app on three phone screens: the next task for a room attendant, their work orders with reminders and assignments, and the shift handover summary.

The rest of Roomline

Where each part lives

Each part has its own page, so this one stays about the rooms.

Housekeeping

Inspections to your own standard, the Day board and credits, housekeeping today, stock and the team’s progress.

See the page

Work orders and maintenance

Every work order, scheduled maintenance, automatic rules and Keyline helpers, owned by engineering.

See the page

Guest requests

Standard requests taken once and followed up, and guest profiles with their preferences.

See the page

Shifts and analytics

Shift handover, reports for any period, measures with how each is counted, and housekeeping intelligence.

See the page

Standards and audits

In IT Governance: the library of written standards, audits, corrective plans and when rooms must be inspected.

See the page

Eight roles, one workspace

Room attendant, housekeeping supervisor, engineer, chief engineer, front desk, operations manager, administrator and leadership. Each sees their own tabs and can act only within their role. Leadership reads without changing anything.

Works with

Room readiness
Housekeeping and inspectionsPlan rooms by credit capacity, inspect to your standard, release on confirmationOpen Guest requestsTake a guest request once, check it, assign it and follow it upOpen Repairs and work ordersRequests and scheduled maintenance become owned, timed work orders that are verified before they closeOpen Handovers and reportsShift handover, checklists and reports that show Unknown where nothing was recordedOpen

Operations and Connect, working as one

OperationsA room is ready, a repair is verified, a guest request is answered.See Operations
  • A message in Connect can become a work order after one confirmation.
  • The work order’s status stays next to the conversation until it is done.
ConnectThe team reports the problem, asks the right person and follows the job in the same place.See Connect

A busy arrival afternoon

A realistic scenario
In a 120-room hotel, the front desk opens the board and sees room 412 clean but held by a leaking shower valve. The desk offers a ready room instead, and engineering sees the same hold on the same board.

Request an HTMS™ demoFree health check
Hotel Room Status Board | HTMS™ Hotel Operations | Techorph