Hotel Operations

Fair room assignments and inspections that hold every room to your standard

Assign rooms by your hotel’s workload credits, inspect them against your written standards and release each room when it passes. Credits measure workload and inspection scores measure quality; the two are kept separate.

$2.50 per room/monthEarly access: built and working, still being validated at live hotels

Request an HTMS™ demo Free health check

Roomline inspections with pass rate, first-time pass rate and re-inspection rate above the rooms waiting for inspection

Roomline Team page with Housekeeping today, rooms done and still to do, rooms by state, and a shift timeline with a lane for each attendant

Shift plannedRooms in the order they are worked

Stock is lowOrder to reach par

The problem

Who cleans what, and who checks it?

Rooms are handed out by habit, some attendants carry more than they can finish, and the standard being inspected lives in someone’s head. A room is called ready before anyone has checked it against anything.

A typical moment
“I gave her 18 rooms because that is what she always gets. I didn’t know she was already over her limit.”
Executive housekeeper

Where housekeeping planning breaks down

Rooms are handed out by habit, and some attendants carry more than they can finish.
In HTMS™ The Day board plans rooms against each person’s credits and shows the reason beside each room, so work is moved before the shift starts.
The standard being inspected lives in someone’s head.
In HTMS™ Inspections run against the hotel’s own written checklist, so every room is checked against the same standard.
A room is called ready before anyone has checked it.
In HTMS™ A room is released only on confirmation, and a failed inspection opens corrective work and keeps the room held.

From dirty room to confirmed ready

Set credits
The hotel sets what each clean is worth in credits and a target for each person.
Plan the day
The Day board plans rooms against each person’s load, flags overload and gives the reason for every room. A supervisor can change any assignment.
Inspect
Weighted checklists carry critical and mandatory items. A failed inspection opens corrective work; a person confirms a pass before release.
Hold to standards
Hotels write standards at brand, hotel, department, room-type and procedure level, keep every version and audit against them. They are kept in IT Governance.

Also in housekeeping

The day’s plan and each person’s progress

Supervisors plan the day and see how the team is doing. Each person sees their own.

Day board and credits

Supervisors see each housekeeper’s planned, done and earned credits against their own target, get a reasoned plan for unassigned rooms and publish the daily board. The hotel sets what each clean is worth. Credits measure workload, not pay.

My progress and team performance

Each person sees their own credits, rooms cleaned and inspection results with the evidence behind them. Supervisors review the team’s measures, assign training and give recognition. There is no ranking, and nothing links to pay.

In the product

Roomline stock table with on hand and available, a bar against par and a status for each item, with Receive and Issue buttons. — Stock and par levels
Linen, amenities and parts in a table: on hand, set aside for open work orders and available, shown as a bar against par with a status for each item. Receive or issue in a tap.
HTMS™ product screen

Works with

Housekeeping and inspections

Room readinessOne room board for the front desk, housekeeping and engineeringOpen Repairs and work ordersRequests and scheduled maintenance become owned, timed work orders that are verified before they closeOpen Handovers and reportsShift handover, checklists and reports that show Unknown where nothing was recordedOpen

Operations and Connect, working as one

OperationsA room is ready, a repair is verified, a guest request is answered.See Operations

A message in Connect can become a work order after one confirmation.
The work order’s status stays next to the conversation until it is done.

ConnectThe team reports the problem, asks the right person and follows the job in the same place.See Connect

Planning the day in a 90-room hotel

A realistic scenario
The executive housekeeper opens the Day board and sees one attendant already over her target, with the reason beside each room. She moves a few rooms to a colleague and publishes the board. Later a failed inspection opens corrective work and the room stays held.