Three HTMS™ products that share one set of hotel records
Because they share records, a fault reported in Connect becomes a work order in Hotel Operations and can be traced to the vendor contract in Technology Management.
Built by experienced hotel leaders. HTMS™ works alongside your PMS and existing systems; it does not replace them.
HTMS™ product screen
One fault, through the three products
A guestroom that will not cool, from the call to the vendor review
Connect
Reported
The guest in room 512 calls about the temperature. The front desk agent posts it in the engineering channel.
Keyline
Work order prepared
Keyline drafts a work order from the message, with the room and the fault. The agent confirms it before it is created.
Hotel Operations
Assigned and repaired
An engineer owns the work order, with a priority and a due time. If the room is vacated, it stays held until the work is done and it passes inspection.
Hotel Operations
Recorded on the unit
The repair is logged against the room’s fan coil unit, so the next call about it starts with its history.
Technology Management
Raised with the vendor
When the same unit keeps failing, that history goes into the next vendor review and, if needed, a replacement request in the budget.
Choose the products your hotel needs
Technology Management is priced per hotel. Hotel Operations and Connect are priced per room. You can buy any one of them, and HTMS™ Complete includes all three.
Technology Management
Know whether your hotel gets value from the technology it pays for.
Systems, interfaces and dependencies
Vendors, contracts and cancellation notice dates
Technology budget, commitments and savings opportunities
Assets, warranties and replacement planning
IT Service Desk with response targets
Department requests, roadmap and projects
Health, maturity and AI readiness assessments
Recovery plans, policies and access reviews
Keyline Core: questions answered from your records
Includes Keyline Core, which answers questions from these records and says when information is missing.
Know which rooms are ready, what is holding them, and who owns the next step.
Room board: ready, held and inspected rooms
Housekeeping assignments by workload credits
Inspections against your own standards
Work orders and scheduled maintenance
Guest requests from report to follow-up
Shift handovers and operational reports
Keyline answers on these pages need Technology Management, which includes Keyline Core. Works alongside your PMS; the PMS connections page lists what is supported today.
Each product runs in the same hotel workspace, so rooms, staff, vendors and equipment are recorded once.
Multi-property managementReview a group of hotels together, then open any one property.
KeylineAnswers questions on each product’s pages from the hotel’s records. Keyline Core comes with Technology Management; Keyline Advanced AI is an add-on.
IntegrationsDocument how your systems connect. Read-only connectors for Oracle OPERA Cloud and Mews, plus an API and signed webhooks. Both connections are built and not yet validated at live hotels.
Reporting and analyticsReports for each role, built from recorded activity, with gaps shown as Unknown.
Onboarding and configurationSet up every property with its own departments, staff roles and standards.
Security and permissionsKeep each hotel’s data apart and control access by role.
Where HTMS™ goes further than hotel operations software
Hotel operations software typically focuses on housekeeping, maintenance, room status, and staff communication. HTMS™ also includes technology management, covering systems, vendors, contracts, IT operations, and budgets.
The problem
Usually, with hotel operations software
With HTMS™
A contract renews on old terms because nobody saw the notice date.
Contract tracking is usually outside its scope, so contracts stay in folders and inboxes.
Each contract records an owner and its cancellation notice date, and renewals reach a queue before the deadline.
A guest-facing system fails and nobody knows who owns the fix.
IT faults are often logged as general maintenance requests or sent by email, without a technology owner.
The fault becomes a Service Desk ticket with an owner, a response target and the departments affected.
The same fault keeps coming back, and nobody connects it to the vendor.
Repairs are usually tracked one at a time, not against the system and vendor behind them.
Repeat incidents link to one problem record, with the system and vendor behind it, ready for the vendor review.
Leadership asks what technology costs and gets three different answers.
Technology spending is usually not tracked there; it sits in finance spreadsheets.
Approved, committed, actual and forecast for each technology line, tied to its contract and system.
Two departments pay for tools that do the same job.
A register of the hotel’s systems is usually not part of it, so overlap is hard to see.
Each system is recorded with its owner and cost, and recorded overlaps are shown next to upcoming renewals.
Department requests are forgotten by budget time.
Requests are usually tracked as tasks, not weighed as investments.
Requests are assessed by IT, placed on a funded roadmap and delivered as projects with owners.
The owner asks how good the hotel’s technology really is.
A technology assessment is usually not part of it, so the answer is an opinion.
A maturity level and a health score built from the hotel’s records, with the evidence and the gaps shown.
Rooms, housekeeping, work orders and guest requests still have to run every day.
Usually covered well.
Covered too, on the same records as everything above.
PMS connections for Oracle OPERA Cloud and Mews are built and not yet validated at live hotels. The staff app runs in the phone’s browser today; a native iOS and Android app is not in the App Store or Google Play yet.
Keyline
Keyline answers from the records in HTMS™
Ask a question in plain language. Keyline answers from the contracts, tickets, work orders and budget lines recorded in HTMS™ and links to the records it used.
Ask
How is our technology doing?
Keyline
Health 83, Maturity 1 of 5, Guest Technology 70, with 72 open issues and 24 integration gaps, from the hotel’s own records.
When the records are incomplete, the answer says what is missing instead of estimating.
