Technology Management
From a department’s need to a plan leadership can fund
Department heads say what gets in the way, IT assesses it, finance sees the funding state, and the roadmap shows what gets delivered, all on one record.
The problem
Needs reach IT late, second-hand and never as one plan
The front office manager mentions slow arrivals in a meeting, engineering emails a monitoring idea and finance forwards a message. By budget time nobody can say who asked, what it was for, what it would change or who is funding it, so priorities are argued from memory.
How HTMS™ handles it
Each department head describes problems and goals in a short conversation with Keyline and confirms the summary before it reaches IT.
IT records whether each request is feasible and how it would be funded. Leadership sees the business case beside the roadmap and the budget lines.
Approved requests become roadmap items and projects with owners, so the department can follow what happened to its request.
How a need becomes a funded plan
Say what gets in the way
Tell Keyline in your own words what is not working, what you want to achieve, or what you wonder. Keyline sorts it, and you check it before anything is sent.
Set goals with a number
Write each objective with where it stands today and where you want it, so IT can see what you are trying to move.
Ask IT for what you need
Report an issue or raise a request, and follow it from sent to fixed, with IT’s replies in one place.
Assess feasibility
IT records its feasibility assessment and the funding state of each request.
Build the case
Build a business case for the request so a person can decide whether it goes ahead.
Plan the roadmap
Place initiatives on a 1, 3 or 5-year roadmap with linked budget lines and dependencies, for one hotel or a group.
In the product
The roadmap, with the budget lines behind it
Approved requests sit on a one, three or five year roadmap by department, theme or month. Open one to see its outcome, the budget line that pays for it, the project that delivers it and what it depends on.
HTMS™ product screen
Keyline recommendations
Keyline on the department page
Keyline listens first. It reads what a head writes, works out whether it is a problem, a goal or a question, and asks how the department really works. A person confirms before anything is sent to IT.
- Included in
- Technology Management
- Package and availability
- $395 per hotel/month
- Availability
- Available
Works with
A table-management request reaches the plan
A realistic scenario
The food and beverage director asks for a table-management system at a 240-room resort. IT records its assessment, finance sees the funding state, and the general manager reviews the business case beside the roadmap before deciding whether it joins the year's plan.