Where is service slipping?
Missed service targets, recurring problems and ageing tickets by system and department.
Hotel IT leaders
Connect hotel IT support with the systems and decisions behind it
Bring incidents, vendors, assets, projects and technology priorities into one management view. Show hotel leadership the operational impact and evidence behind the next decision.
Run incidents and requests from one queue, linked to the systems behind them.
Ticket openedSystem and vendor linked
Renewal comingSpend beside the contract
Score explainedEvidence shown
One queueIncidents and requests
Renews in 62 daysNotice date recorded
Owner namedOn every fault
Questions HTMS™ answers for hotel IT leaders
Which systems carry the most risk?
Lifecycle, support status, security and vendor dependency for every system in the hotel technology ecosystem.
What should the team work on next?
Projects and roadmap items ranked against department needs and the budget available.
What you see first
Your workspace opens on the work assigned to you and the systems and services that need attention.
- Assigned work
- Service targets missed
- Recurring problems
- Systems at risk
- Projects and roadmap
What a hotel IT leader gets
One queue for every fault
Incidents and requests in one place, each with an owner and a due time.
Know what you run
Systems, integrations and the departments that depend on them, mapped once.
Renew before the deadline
Vendors, contracts and cancellation notice dates, with the annual cost beside each.
Report to leadership
Show what technology costs and which systems each department depends on, with the records behind each figure.
See how HTMS™ runs a hotel technology function
The demo walks through the service desk, systems, vendors and roadmap as a hotel IT leader uses them.