Does HTMS™ replace our PMS?
No. HTMS™ works alongside your PMS, POS, CRS and other operating systems. Technology Management records them as systems with owners, contracts and costs. Hotel Operations can read room and arrival data from Oracle OPERA Cloud or Mews through a read-only connection; it does not write back to the PMS. Both connections are built and not yet validated at live hotels.
What information do we need to start?
Whatever you already have: contract files, invoices, a system or asset list, the technology budget and current projects. The Techorph team loads them during onboarding. Anything that is not available is marked Unknown rather than estimated.
How are departments given access?
Owners, general managers and IT see the whole workspace. Front office, engineering and housekeeping see the shared operational pages for their department. Other departments get their own page and Connect. Access is set by role for each hotel.
What is the difference between Keyline Core and Keyline Advanced AI?
Keyline Core comes with Technology Management. It answers questions from the hotel’s records and links to the records it used. Keyline Advanced AI is an add-on to Connect, available on request. It adds Keyline in conversations and specialist agents that prepare tickets, work orders and project tasks for an authorized team member to confirm.
Is onboarding required, and what does it include?
Yes. Onboarding is a one-time fee per property, billed with the first payment. The Techorph team calls within one business day of purchase, loads your departments, systems, vendors, contracts and budget, and reviews the first scores with hotel leadership before go-live.
Can we use HTMS™ across several properties?
Yes. Each property is set up with its own departments and records. Technology Management is priced per hotel, and Hotel Operations and Connect per room. Group users can review properties side by side.
Do we need an IT department?
No. Owners, general managers and finance use Technology Management directly. If an IT manager or an outside IT provider supports the hotel, they work in the same records with their own access.
Can we buy one product without the others?
Yes, each product is sold on its own. Some features need another product: Keyline answers come with Technology Management (Keyline Core), Service Desk tickets need Technology Management, and work orders need Hotel Operations. Keyline Advanced AI is an add-on.
What happens if our PMS connection is not ready?
HTMS™ works without a live connection. Your systems and their interfaces are recorded during onboarding, and room status can be kept in HTMS™ until a PMS connection is validated at your hotel.
What support do we get?
The Techorph team runs your onboarding and supports your hotel after go-live. Ask us how support is set up for your hotel before you buy.
How do payment, renewal and cancellation work?
Online purchases are billed by card through Stripe, monthly or once a year, with the onboarding fee in the first payment, and the subscription renews automatically. Ask us for the terms of service, including cancellation, before you buy.