HTMS™Hotel Technology Management System

Hotel Operations

Know which rooms are ready, what is holding them, and who owns the next step.

When a room is held and nobody owns the fix, a guest waits in the lobby. HTMS™ gives housekeeping, engineering and the front desk one room board and work list: each job assigned, followed through the shift and checked before the room is released.

Early access: built and working, and still being validated at live hotels. Room status is kept in HTMS™, or read from a connected Oracle OPERA Cloud or Mews PMS; both connections are built and not yet validated at live hotels.

$2.50per room/month

Request an HTMS™ demoFree health check
Roomline Today: rooms ready, room holds, open work orders, arrivals at risk and scheduled maintenance due, then a Priorities list of late, held and not-ready rooms with the next step for each.
Concept image: a hotel operations team lead in a guest-floor corridor
Room 412 is readyInspected and released
Work order assignedOwner and due time
Handover readNext shift informed

What changes for the hotel

The room board by floor

  • Arrivals at risk, seen early

    The room board shows ready, held and inspected rooms next to the arrivals that do not have a ready room yet.

  • Credits, assignments and inspection scores are different things

    Workload credits measure how much work a room takes. Assignments give each attendant a fair share of credits. Inspection scores measure the result against your own standards.

  • Work closes only when checked

    A work order has an owner, a due time and a verification step, and each piece of equipment keeps its repair history.

One room, from held to released

One example: room 412 cannot be released before an arrival.

  1. Held

    Housekeeping marks room 412 as held: the air conditioning is not cooling.

  2. Assigned

    Engineering receives a work order with the room, the fault, a priority and a due time.

  3. Repaired

    The engineer records the repair. The work order needs a check before it closes.

  4. Inspected

    The room gets the inspection it needs before it can be released.

  5. Released

    The front desk sees the room as ready on the room board.

  6. Recorded

    The shift handover keeps what happened: the hold, the repair and the inspection.

HTMS™ reads from the PMS and does not write reservations or guest data back to it.

The problems it helps your teams fix

Will the rooms be ready for arrivals?

Room readiness

One room board for the front desk, housekeeping and engineering

Open

Housekeeping and inspections

Plan rooms by credit capacity, inspect to your standard, release on confirmation

Open

Why does the same repair keep coming back?

Repairs and work orders

Requests and scheduled maintenance become owned, timed work orders that are verified before they close

Open

Did the guest get an answer, and does the next shift know?

Guest requests

Take a guest request once, check it, assign it and follow it up

Open

Handovers and reports

Shift handover, checklists and reports that show Unknown where nothing was recorded

Open

Keyline answers on these pages need Technology Management, which includes Keyline Core. Works alongside your PMS; the PMS connections page lists what is supported today.

Works alongside your PMS

  • Mews
  • Oracle OPERA Cloud
Read-only · not yet validated at live hotelsSee the PMS connections

Product screen

Work orders module with counts for open, overdue, holding a room and unassigned, a list of work orders each with priority, owner and due time and whether it holds a room, and the selected work order opened beside it.
HTMS™ product screen

See it with your own hotel

Bring one current issue, such as a renewal decision or a room that keeps getting held, and we will walk through how HTMS™ handles it.

Request an HTMS™ demoFree health check
Hotel Operations Software for Rooms and Work Orders | HTMS™ | Techorph