Connect

Keep work moving between departments, and everyone informed

Report problems to the right department, ask a colleague and turn messages into assigned work. With the Keyline Advanced AI add-on, Keyline prepares a ticket or work order for an authorized team member to confirm.

$3.25 per room/monthEarly access: built and working, still being validated at live hotels

Request an HTMS™ demo Free health check

Connect home: department spaces and the company board on the left, shout-outs, birthdays and a work anniversary along the top, a post box with shout-out, photo, video, GIF and emoji, a pinned note from the front office, and pending items, who is on duty and this week’s birthdays on the right.

Connect shout-out box open under the stories row: choose people to thank, choose a badge, say what they did and why it mattered, then add a GIF, emoji, file, photo or voice note and post

Thanks sent to the night teamBadge and message posted

A message became a work orderAfter one confirmation

The problem

Work gets lost between chats, calls and shift notes

A fault is reported in one place, followed up in another and written on a shift note later. Hotel news and thanks for good work are easy to miss.

Team communication, and messages that become work

Company posts
Home shows posts and conversations from the spaces you belong to, pinned posts first. Managers and department heads post news to the company board, and everyone can comment.
Department spaces
Each department has its own page: the team’s posts, Messages, goals, requests and guides, with what is waiting on you beside the feed.
Messages
Direct and group conversations, linked to a project, budget line or system when the talk is about one. A person who is mentioned and has not read it is emailed after ten minutes.
From message to work
Say what is wrong in your own words. Keyline asks where if it needs to, then prepares a Service Desk ticket for IT or a work order for engineering. Nothing is created until an authorized team member confirms it.

HTMS™ product screen

Employee recognition

Good work, seen by the whole hotel

Recognition sits on the company board, apart from the work queue. The company space is off until your account has it and a hotel manager switches it on for that hotel.

Shout-outs with a badge

Thank up to five colleagues with one of six badges and a few words, and add a photo or a short video of up to 25 MB. There are no scores, ranks or leaderboards.

Team announcements

Keyline drafts the week’s news from Service Desk, Projects and Vendors counts, and posts for days the hotel marks. A manager edits and posts them, or sets them aside.

Birthdays and anniversaries

On dates a person chose to share, colleagues tap Send wishes. One post a year goes in the person’s team space, and everyone’s wishes become comments on it.

Availability depends on your account and on each hotel switching it on.

Included in: Connect
Package and availability: $3.25 per room/month
Availability: Early access: built and working, still being validated at live hotels

Works with

Team communication

Spaces and messagesCompany news, department spaces, channels and direct messages in one workspaceOpen Keyline in chatAsk Keyline in a thread, review its card and confirm before anything is createdOpen Ask KeylineAsk from your own records; helpers offer a ticket, work order or task for you to confirmOpen Repairs and work ordersRequests and scheduled maintenance become owned, timed work orders that are verified before they closeOpen

A leak reported on the night shift

A realistic scenario
At 2 a.m. a night auditor posts a photo of a leaking pipe in the engineering channel and mentions Keyline (with the Keyline Advanced AI add-on). Keyline prepares an engineering work order with the location and urgency filled in. The night manager checks it and confirms it, and the work order reaches engineering before the morning shift.