Hotel Operations

Hand over the shift with the work still in view

Share open issues, held rooms and follow-up tasks with the next team. Review operational reports built from recorded activity, with clear definitions and visible data gaps.

$2.50 per room/monthEarly access: built and working, still being validated at live hotels

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Reports page, Roomline measures, explaining how each figure is counted

Rooms per attendant improvedCompared with last week

One measure needs attentionOpen the detail

The problem

What happened on the last shift?

The evening team leaves a spoken summary, the morning team finds out about a blocked room at the first arrival, and the figures for the weekly meeting are rebuilt from memory.

A typical moment
“I only found out about the blocked room when the first guest arrived.”
Morning supervisor

Three handover problems

The evening team leaves a spoken summary.
In HTMS™ Categorized handover notes are reviewed, published and acknowledged by the next team.
Figures for the weekly meeting are rebuilt from memory.
In HTMS™ Reports show response, resolution and on-time rates straight from the records, and download as CSV.
A blank looks like a good result.
In HTMS™ Wherever nothing was recorded, the report says Unknown instead of a number.

From handover to report

Hand over
Outgoing shifts write categorized handover notes, and a manager reviews and publishes a shift summary.
Follow the checklist
Hotels write inspection, cleaning, maintenance and audit checklists whose results are kept.
Hold to standards
Department and procedure standards are versioned checklists that staff acknowledge, with audits and corrective plans, kept in IT Governance.
Read the reports
Under Reports, the Operations report shows room turnaround, response and resolution times, on-time rates and workload; download the figures as CSV or print to PDF.

Also in analytics

Handover, reports and what is worth a look

What a manager reads at the end of a shift, a week or a month.

Shift handover

Build a shift summary from live records: blocked rooms, arrivals at risk, late work, maintenance and low supplies. A supervisor reviews and publishes it, and staff acknowledge their notes.

Reports

Build an operations report for 7, 30 or 90 days or your own dates: rooms, work orders, maintenance, inspections, team and stock, each with its formula. Download the figures as a CSV file or print to PDF.

Housekeeping intelligence

Over 7, 30 or 90 days, rooms cleaned by kind of clean, planned against actual minutes, pass and rework rates, and recurring failures, with plain notes on what is worth a look. Built from your own records.

Reports are on the central Reports page, under Operations. Anything not recorded shows as unknown.

Works with

Handovers and reports

Room readinessOne room board for the front desk, housekeeping and engineeringOpen Housekeeping and inspectionsPlan rooms by credit capacity, inspect to your standard, release on confirmationOpen Repairs and work ordersRequests and scheduled maintenance become owned, timed work orders that are verified before they closeOpen Guest requestsTake a guest request once, check it, assign it and follow it upOpen

Operations and Connect, working as one

OperationsA room is ready, a repair is verified, a guest request is answered.See Operations

A message in Connect can become a work order after one confirmation.
The work order’s status stays next to the conversation until it is done.

ConnectThe team reports the problem, asks the right person and follows the job in the same place.See Connect

Morning handover in a 180-room hotel

A realistic scenario
The night supervisor writes categorized notes on a blocked room and an arrival at risk. The operations manager reviews and publishes the summary, and the day team acknowledges its notes. Later the same manager downloads the week’s response times as a CSV.